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Talk to a human.
Today.
Average first reply: 4 business hours. Pick whichever channel feels natural.
SEC.03 // SEND A BRIEF
Two minutes, then we take over.
✓ Message received. We’re on it.
Expect a reply within 4 business hours. Want it sooner?
Ping us on WhatsApp →SEC.04 // EXISTING CLIENTS
Support escalation ladder.
| Channel | Best for | Response |
|---|---|---|
| WhatsApp / phone | SEV-1 incidents (Care+ clients) | ≤ 30 min, 24/7 |
| Email — support@wayoutmobility.com | Bugs, questions, change requests | ≤ 4 business hrs |
| Client portal | Tickets, roadmap votes, reports | Same day |
| Quarterly review call | Strategy, budget, scale planning | Scheduled |
SEC.05 // BEFORE YOU ASK
Quick answers.
Absolutely — book via WhatsApp and we’ll have the whiteboard ready. Lekki HQ, weekdays 9:00–16:00.
Yes — 60% of our builds ship for clients outside Nigeria. We invoice in ₦, $ or £ and overlap with GMT/EU hours daily.
Rush lanes exist for rescue work and hard launch dates — flagged with a 1.25× rate. Ask honestly; we’ll tell you if it’s worth it.
Both. Design sprints from ₦600k, technical audits from ₦450k with a written remediation plan.
SEC.06 // READY WHEN YOU ARE
Skip the form. Just say hello.
One message is all it takes to get the conversation moving.